Cyber Club Wear - Returns Policy

We do trade fairly and aim to offer the best customer service. The terms are set to ensure a smooth transaction and quality service for all customers. We will only offer refunds in the following circumstances:

• Faulty Items: We will only offer refunds on faulty UNWORN items. Being experienced ravers, we are aware of the stress that garments can be put through during hard raving and will not accept responsibility for damage or faults caused by or acquired during hard stomping! Please inspect your garment before partying and contact us immediately if there is a problem so that a solution can be agreed.

• Non-Receipt of goods: We always obtain proof of posting. All outfits are sent via next day special delivery. In the unfortunate event of an order going missing in the post, we will seek to claim compensation from Royal Mail and will aim to issue replacements to customers if required. However, for items sent via first class post or recorded delivery we must allow 3 weeks before issuing a replacement or refund. Most items will either require a signature or will not fit through a letter box therefore may be held at your towns sorting office or with a neighbour. We should make you aware that some postmen do not leave cards - naughty but common.

• Unforeseen Circumstances: In the event of any unavoidable or unforeseen circumstances on the seller’s behalf, resulting in the inability to complete the order in a timely manor, the customer will be contacted and a refund will be issued as soon as possible.

• PLEASE NOTE: Returns are only accepted when agreed prior with customer. When you are making a return you MUST obtain proof of posting and retain this receipt in case of loss. We can not be held responsible for returned items that do not reach us and can only help the customer to make a claim for compensation with the proof of posting.
  
   

Basket/Checkout: View Quantity: Total:   Insurance Options UK & Overseas Postage	Payments can be made via: Cheque / Postal Order / Cash (Recorded delivery)
Printable Order Form - postal orders Make payable to:    Fantazia, PO Box 238, Cheltenham, GL52 6XT Any questions contact us or read our FAQ page	Please enclose your name & address with postal payments & full details of the items that you want **Use of the Order form is optional**